Shipping, Returns, Cancellation, Refund & Payment
India Prop Store is committed to deliver orders with good quality packaging within time frame specified as below. To ensure that orders reach in good condition, in the shortest span of time, we ship through premier courier agencies only.
For online orders customers are advised to fill applicable pin codes only & in case wrong pin codes entered in address, customer shall be charged additional amount of shipping which shall be intimated to them by email / WhatsApp and advance payment required to be made for such correction in pin codes. Usually all items move with surface mode and it takes 2-7 business days from dispatch to reach to the destination.
In cases where the Customer enters wrong pin codes in address which is eligible for shipping and later on it found that the actual pin code is not eligible for shipping then the customer required to pay the additional shipping fee else the shipment will be hold for 3 days and after that it will be returned to the origin and the balance amount after deducting the shipping charges including holding at shipment agencies and returning back to origin shall be charged to customer and balance amount shall be refunded back to the customer.
Backdrops requires time to paint it & print it and it takes 2-3 days to get ready. Further Some products are listed to have back orders which shall be shipped as when stock actually arrives at our location to dispatch the same.
Expedite Courier Service also available to customers at additional cost which depends upon the cart items and shall be separately intimated to the customer whenever customer requires.
Orders are shipped through registered domestic courier companies. In stock Product orders are shipped within 1 business days, or as per the delivery date agreed at the time of order confirmation and courier company’s shipment delivery norms. All orders received before 12 pm will be taken into processing on the same day any order post 12.00 pm will be processed on the next day. Our endeavor is to ensure the products are delivered within 3-7 business days from the date of order confirmation. Delivery of all orders will be shipped to the shipping address as mentioned during the Checkout. Please note Sunday and Public Holidays are not set as business days for deliveries & order processing. Currently we offer only standard delivery. We will update as and when, we introduce express delivery options.
Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments. All orders are processed from our own warehouse in Nashik (Maharashtra).
NON AVAILABILITY ON DELIVERY
Our delivery partners will attempt to deliver the package twice before it is returned back to us. Please ensure that complete & accurate address is provided including zip/pin code and mobile number in the delivery address as it will help in making a faster delivery. In case of any delay in delivery kindly contact on 7972284404 or mail on firstname.lastname@example.org
INDIA PROP STORE
endeavours but does not guarantee delivery of products in the stipulated time period as may be mentioned on the purchase of the product. In no manner can the contract be repudiated if India Prop Store fails to deliver any one or more products in the stipulated time frame. However, if you (customer) fail to take the delivery of the goods, India Prop Store may at its discretion charge you for additional shipping cost.
MODES OF PAYMENT
For shipping to India we accept all major debit & credit cards (including Master, Visa & American Express) and provide Net Banking Option across major banks. RazorPay is our designated payment gateways. A customer may alternatively opt for IMPS / NEFT/ Cheque. For any shipping & payment related query please contact our customer care executives at email@example.com or call us at our customer care number 7972284404 between 10.30 am to 6.00 pm IST (Monday- Saturday).
NOTE : No exchange or return is applicable on discounted products unless the product delivered is damaged or has manufacturing defects.
General Returns, Refund, Cancellation and Exchange Policy, Cancellation Policy
We, the team at India Prop Store, not only believe in selling high quality products, but also believe in delivering customer service excellence. Despite striving continuously to serve our customers better, there are times when you might want to cancel or return your product(s) for circumstances beyond control.
We have listed everything below in detail for an easy and smooth process in case you do feel the need to cancel your order or seek refunds.
Only Pre-Shipment Cancellations permissible.
Q: Can I cancel my order in case I change my mind after ordering?
Yes, you can choose to cancel all unprocessed products, only if done within 2 hours of placing an order. A 100% refund of your money will be initiated and a confirmation of the same will be sent to you via e-mail.
After 2 hours of order, only 80% amount will be refunded, as we start working on your order immediately we recive the order.
Please note that Ready to Ship orders are not eligible for cancellations as they are dispatched within 12-24 hours of the order placement.
Q: Why can’t we cancel after 24 hours?
We believe in faster delivery at your doorstep and to ensure the same the process of procurement, picking, packing, in short the preceding steps start the very next minute of your order placement and hence the deadline.
Q: And what if I want to cancel after 24 hours of ordering?
Yes it’s possible. For orders cancelled post 24 hours of confirmation, our team deals with the same on a case-to-case basis depending on the status of your order at that point.
We provide the refund for all such orders in the form of a Store Credit only. This Store Credit is redeemable on our Website within a stipulated period from time of issuance.
In case Customer requires refund in Bank, it shall be refunded after deducting 20% of the order value or Rs.500 whichever is higher as handling charges in case of domestic orders and in case of international orders 20% of the order value or 100$ whichever is higher as handling charges.
General Returns, Exchange & Refund:
India Prop Store endeavors to ensure that every transaction at the online store is seamless. We take great care in delivering our products and adhere to the highest quality standards.
As a policy, India Prop Store does not accept the returns of the products except the cases mentioned below:
If the product is incorrectly delivered (product(s) not matching the item(s) in the order confirmation) or the product has a genuine quality/manufacturing defect, then the policy provides for extending a full refund or re-fulfillment of the order.
Products are eligible for returns if products received by the customer are physically damaged, has missing parts or accessories, is defective or is different from their description on the product details page on the website; www.indiapropstore,com .
Return will be processed only if:
(i) It is determined that the product was not damaged while in the customer’s possession;
(ii) the product is not different from what was shipped to the customer;
(iii) the product is returned in original condition (with brand’s/manufacturer’s box, MRP tag intact, user manual or warranty card if any and all the accessories therein).
(iv) Return has been initiated within 24 hours from the date of delivery of the product.
(v) Products marked as “non-returnable” on the product detail page or bought in discount cannot be returned.
Goods are deemed to have a defect if they are received by the customer in a damaged condition or where there is a manufacturing defect. Items that are damaged as a result of normal wear and tear are not considered defective. A defective product can only be exchanged against the same product in the same size, subject to product availability. A full refund against the same shall only be made if the same product is not available in stock.
Product Colors: Every effort is made to display the colors of our products as accurately as possible. However, when viewed on different digital screens, the end result may vary.
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Items without tags will not be accepted.
To exchange a product or report a damage in transit please get in touch with our customer care at firstname.lastname@example.org within 24 hours of delivery. Please share the order number, date of transaction, delivery address and image of the incorrectly delivered or defective item.
How To Send In Your Return
To ship an item back to India Prop Store please:
Indicate on your invoice that you are returning the item(s).
Pack your item(s) and invoice (if any) into the return bag and affix the printed address sticker & write “Reverse shipment” in bold letters on package.
Mail your package using one of the following methods:
Reverse Pickup: We shall arrange the reverse pickup for the selected locations / postal codes.
Self-ship: It we are not able to arrange due to non serviceable postal codes & in this case customer need to self-ship the products, the same should be dispatched within 48 hours after the return request is raised. For all self-shipped returns, please use a reliable courier service. We would pay for the shipping costs for all self-ship returns to the payment mode after confirmation. India Prop Store may issue a Rs.200 discount voucher for your next purchase on case to case basis.
Shipping Address for self-ship product/s:-
India Prop Store
12, Ishwar Plaza, Opp.Vikas Mandir school, Datta mandir road, Nashikroad, Nashik, Maharashtra-422101
You must get pre-approval for returns by emailing us at email@example.com with shipping details. Pre-approval process must be initiated by the buyer within 24 hours of receiving the item. Customer must ship the wrong item back in same condition & packaging within 7 days of receiving the approval for returns. If we find that the item has been used and cannot be resold and not in original condition we will not refund for the product.
India Prop Store reserves the right to accept/reject any exchanges, refunds, claims and returns. Each request is handled on a case by case basis and the customer is expected to get in touch with our team for prompt resolution.
India Prop Store endeavors to ensure inventory to be in stock. Most of the orders processed on next business day but in case the product is out of stock we shall intimate & confirm with the customer through email and issue the refund in full for the proportionate items not shipped to the same payment mode from which payment received.
We will send you an email when your return package is delivered back to our warehouse. Please note, returns do take us 3-10 business days to process upon reaching our facility. Once your return is processed and your store credit will be issued in form of a gift card, you will receive a confirmation email regarding the same.
Validity of store credit is for 1 year from date of issue.
Shipping charges on expedited orders are not refunded as store credit.
Note : No exchange or return is applicable on discounted products unless the product delivered is damaged or has manufacturing defects.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict, decision of India Prop Store shall be final and binding.
Products bought online cannot be exchanged at India Prop Store’s warehouse at Nashik.
Payments Partners and Logistics Partners information
We accept Cheque / IMPS / NEFT / RTGS mode of payment through our Bank and our Bank Details are as per following:
Account Name: INDIA PROP STORE (MR. RUDRA JIGNESH MAJITHIA)
Central Bank of India Current Account: 3863366542
Central Bank of India, Sarthak, Near Hotel Manasi Tourist, Nasik Pune Road,, Dist- Nasik, Maharashtra-422101
We also offer you multiple Payment methods.
Credit Card – Visa, Master Card & American Express
Debit Card – Visa & Master Card
All these are supported through Razorpay Payments Gateway.
You can choose any Payment Modes from above through GooglePay, Phonepe, PayTM which provides secure, encrypted connections for all credit card, debit card and Net Banking transactions.